Service is extremely poor. You will not have access to your account information: knowing when things expire, the ability to turn off auto renew, etc. Everything is done via ticket and when there is an issue, especially when it comes to billing, they will do nothing to assist - merely redirect you to a long list of terms and conditions.
Better to keep looking for another hosting option if you want transparency and support in the real time.
I've been with Green Geeks for years. I am happy they are offering a eco friendly hosting service.
I’m not a web expert, but I run a bunch of sites with Wordpress. And every time I need help, when I am at the edge of my abilities, I just reach out and they make it happen so fast. So far, SO GOOD :)